Preview of Top Challenges of 2016

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To understand what drives a successful contact center, Call Center IQ surveyed an extensive pool of global contact center, operations, customer experience, IT and marketing executives.  The breadth of their findings will appear in the upcoming Executive Report on the Future of the Contact Center.

In advance of the report’s launch, they are happy to share the top 5 challenges facing the contact center for 2016. Click here.

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