CCNNZ Previous Award Winners
Congratulations to all our CCNNZ Award Winners!!!
2020
Craig Ashton, ACC
National Contact Centre Manager of the Year Sponsored by Mitel
Alex Papp, Chartered Accountants Australia NZ
National Contact Centre Trainer of the Year Sponsored by Daisee
Hector Farmer, TSB Bank
National Contact Centre Team Leader of the Year Sponsored by Flare Design
Jane Horne, TSB Bank
National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by 2B Connected
Rhea Karaitiana, Xero Limited
National Contact Centre Multimedia Agent of the Year Sponsored by Cogent
Minneli Tanquintic, Countdown
National Contact Centre Support Professional of the Year Sponsored by PhonePlus
2019
Vanessa Lowe, Housing New Zealand Corporation
National Contact Centre Manager of the Year Sponsored by Call Centre People Recruitment
Karla Dowden, DHL Express (NZ) Limited
National Contact Centre Trainer of the Year Sponsored by BravaTrak
Amba Barker, AIA
National Contact Centre Team Leader of the Year Sponsored by Mitel Networks NZ
Elizabeth Hill, Ministry of Business, Innovation & Employment
National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by contactSPACE
Rashi Jayasekara, Xero Limited
National Contact Centre Multimedia Agent of the Year Sponsored by Cogent
Cat Anderson, DuluxGroup
National Contact Centre WFM Professional of the Year Sponsored by LearningPlanet
2018
Bronwyn McCormick, Dulux Group
National Contact Centre Manager of the Year
Shahnaz Rustomjee, Housing New Zealand
National Contact Centre Trainer of the Year
Katy Mills, Christchurch City Council
National Contact Centre Team Leader of the Year
Ellie Young, Ministry of Business, Innovation and Employment
National Contact Centre Agent of the Year
Sophie Duggan, Xero Limited
National Contact Centre Multimedia Agent of the Year
Steven Russell, Housing New Zealand
National Contact Centre WFM Professional of the Year
2017
Bruce Horsefield, Greater Wellington Regional Council
National Contact Centre Manager of the Year
Marc Burborough, Xero
National Trainer of the Year
Matthew Wait, MBIE
National Contact Centre Team Leader of the Year
Jerome Tusani, Mercury
National Contact Centre Inbound Agent of the Year
Laura Pretty, FMG
National Contact Centre Telephone Sales Agent of the Year
Joe Butler, Xero
National Contact Centre Non-Phone Based Agent of the Year
Emma Lilley, Meridian Energy
National Contact Centre Workforce Professional of the Year
2016
Marc Burborough, Xero
National Contact Centre Agent of the Year
Rhonda Brown, Greater Wellington Regional Council
National Contact Centre Team Leader of the Year
Claire Jones, WooHoo NZ Tax Refunds
National Trainer of the Year
Amanda Bremer, SKY Television
National Contact Centre Manager of the Year – Over 50 seats
Karen Sharp, Skinny Mobile
National Contact Centre Manager of the Year – Under 50 seats
Will Bellerby, Auckland Transport
National Workforce Professional of the Year
2015
Phillippa Joll, FMG Insurance
National Contact Centre Agent of the Year
Rachel Nowicki, Xero
National Contact Centre Team Leader of the Year
Nikki Brough, AMP
National Trainer of the Year
Garth Bloomfield, ACC Business Centre
National Contact Centre Manager of the Year – Over 50 seats
Haig Davidson, Mitsubishi Motors New Zealand Limited
National Contact Centre Manager of the Year – Under 50 seats
Haig Davidson, Mitsubishi Motors New Zealand Limited
Outstanding Contact Centre Professional of the Year
2014
Hannah Jordan, Meridian Energy
Contact Centre Team Leader of the Year
Haig Davidson, Mitsubishi Motors New Zealand
Contact Centre Manager of the Year – Under 50 Seats
Janet Tautaiolefua, Mercury Energy
Trainer of the Year
2013
Leanne Radovanovich, Medibank Health Solutions
Contact Centre Manager of the Year – Over 50 Seats
Helen Peacock - King Country Energy
Contact Centre Manager of the Year – Up to 50 Seats
Trina Cornelius – FMG Insurance
Team Leader of the Year
2012
Samir Castello, ANZ
Contact Centre Manager of the Year – Over 50 Seats
Ben Lowe, FlexiGroup NZ
Contact Centre Manager of the Year – Up to 50 Seats
Fluer Evans, Meridian Energy
Contact Centre Team Leader of the Year
