CCNNZ Previous Award Winners

Congratulations to all our CCNNZ Award Winners!!!

2020

Craig Ashton, ACC

National Contact Centre Manager of the Year Sponsored by Mitel

Alex Papp, Chartered Accountants Australia NZ

National Contact Centre Trainer of the Year Sponsored by Daisee

Hector Farmer, TSB Bank

National Contact Centre Team Leader of the Year Sponsored by Flare Design

Jane Horne, TSB Bank

National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by 2B Connected

Rhea Karaitiana, Xero Limited

National Contact Centre Multimedia Agent of the Year Sponsored by Cogent

Minneli Tanquintic, Countdown

National Contact Centre Support Professional of the Year Sponsored by PhonePlus

2019

Vanessa Lowe, Housing New Zealand Corporation

National Contact Centre Manager of the Year Sponsored by Call Centre People Recruitment

Karla Dowden, DHL Express (NZ) Limited

National Contact Centre Trainer of the Year Sponsored by BravaTrak

Amba Barker, AIA

National Contact Centre Team Leader of the Year Sponsored by Mitel Networks NZ

Elizabeth Hill, Ministry of Business, Innovation & Employment

National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by contactSPACE

Rashi Jayasekara, Xero Limited

National Contact Centre Multimedia Agent of the Year Sponsored by Cogent

Cat Anderson, DuluxGroup

National Contact Centre WFM Professional of the Year Sponsored by LearningPlanet

2018

Bronwyn McCormick, Dulux Group

National Contact Centre Manager of the Year

Shahnaz Rustomjee, Housing New Zealand

National Contact Centre Trainer of the Year

Katy Mills, Christchurch City Council

National Contact Centre Team Leader of the Year

Ellie Young, Ministry of Business, Innovation and Employment

National Contact Centre Agent of the Year

Sophie Duggan, Xero Limited

National Contact Centre Multimedia Agent of the Year

Steven Russell, Housing New Zealand

National Contact Centre WFM Professional of the Year

2017

Bruce Horsefield, Greater Wellington Regional Council

National Contact Centre Manager of the Year

Marc Burborough, Xero

National Trainer of the Year

Matthew Wait, MBIE

National Contact Centre Team Leader of the Year

Jerome Tusani, Mercury

National Contact Centre Inbound Agent of the Year

Laura Pretty, FMG

National Contact Centre Telephone Sales Agent of the Year

Joe Butler, Xero

National Contact Centre Non-Phone Based Agent of the Year

Emma Lilley, Meridian Energy

National Contact Centre Workforce Professional of the Year

2016

Marc Burborough, Xero

National Contact Centre Agent of the Year

Rhonda Brown, Greater Wellington Regional Council

National Contact Centre Team Leader of the Year

Claire Jones, WooHoo NZ Tax Refunds

National Trainer of the Year

Amanda Bremer, SKY Television

National Contact Centre Manager of the Year – Over 50 seats

Karen Sharp, Skinny Mobile

National Contact Centre Manager of the Year – Under 50 seats

Will Bellerby, Auckland Transport

National Workforce Professional of the Year

2015

Phillippa Joll, FMG Insurance

National Contact Centre Agent of the Year

Rachel Nowicki, Xero

National Contact Centre Team Leader of the Year

Nikki Brough, AMP

National Trainer of the Year

Garth Bloomfield, ACC Business Centre

National Contact Centre Manager of the Year – Over 50 seats

Haig Davidson, Mitsubishi Motors New Zealand Limited

National Contact Centre Manager of the Year – Under 50 seats

Haig Davidson, Mitsubishi Motors New Zealand Limited

Outstanding Contact Centre Professional of the Year

2014

Hannah Jordan, Meridian Energy

Contact Centre Team Leader of the Year

Haig Davidson, Mitsubishi Motors New Zealand

Contact Centre Manager of the Year – Under 50 Seats

Janet Tautaiolefua, Mercury Energy

Trainer of the Year

2013

Leanne Radovanovich, Medibank Health Solutions

Contact Centre Manager of the Year – Over 50 Seats

Helen Peacock - King Country Energy

Contact Centre Manager of the Year – Up to 50 Seats

Trina Cornelius – FMG Insurance

Team Leader of the Year

2012

Samir Castello, ANZ

Contact Centre Manager of the Year – Over 50 Seats

Ben Lowe, FlexiGroup NZ

Contact Centre Manager of the Year – Up to 50 Seats

Fluer Evans, Meridian Energy

Contact Centre Team Leader of the Year

CCiNZ Previous Award Winners

Congratulations to all our CCiNZ Award Winners!!!

2012

Contact Centre Manager of the Year – Over 50 Seats

Samir Castello, ANZ

Contact Centre Manager of the Year – Up to 50 Seats

Ben Lowe, FlexiGroup NZ

Contact Centre Team Leader of the Year

Fluer Evans, Meridian Energy

 

2013

Contact Centre Manager of the Year – Over 50 Seats
Leanne Radovanovich, Medibank Health Solutions

Contact Centre Manager of the Year – Up to 50 Seats
Helen Peacock – King Country Energy

Team Leader of the Year
Trina Cornelius – FMG Insurance

 

2014

Contact Centre Team Leader of the Year 
Hannah Jordan, Meridian Energy

Contact Centre Manager of the Year – Under 50 Seats
Haig Davidson, Mitsubishi Motors New Zealand

Trainer of the Year 
Janet Tautaiolefua, Mercury Energy

 

2015

National Contact Centre Agent of the Year

Phillippa Joll, FMG Insurance

National Contact Centre Team Leader of the Year

Rachel Nowicki, Xero

National Trainer of the Year

Nikki Brough, AMP

National Contact Centre Manager of the Year – Over 50 seats

Garth Bloomfield, ACC Business Centre

National Contact Centre Manager of the Year – Under 50 seats

Haig Davidson, Mitsubishi Motors New Zealand Limited

Outstanding Contact Centre Professional of the Year

Haig Davidson, Mitsubishi Motors New Zealand Limited


2016

National Contact Centre Agent of the Year

Marc Burborough, Xero

National Contact Centre Team Leader of the Year

Rhonda Brown, Greater Wellington Regional Council

National Trainer of the Year

Claire Jones, WooHoo NZ Tax Refunds

National Contact Centre Manager of the Year – Over 50 seats

Amanda Bremer, SKY Television

National Contact Centre Manager of the Year – Under 50 seats

Karen Sharp, Skinny Mobile

National Workforce Professional of the Year

Will Bellerby, Auckland Transport

 

  2017

   National Contact Centre Manager of the Year

   Bruce Horsefield, Greater Wellington Regional Council

   National Trainer of the Year

   Marc Burborough, Xero

   National Contact Centre Team Leader of the Year

   Matthew Wait, MBIE

   National Contact Centre Inbound Agent of the Year

   Jerome Tusani, Mercury

   National Contact Centre Telephone Sales Agent of the Year

   Laura Pretty, FMG

   National Contact Centre Non-Phone Based Agent of the Year

   Joe Butler, Xero

   National Contact Centre Workforce Professional of the Year

   Emma Lilley, Meridian Energy


 2018

   National Contact Centre Manager of the Year

   Bronwyn McCormick, Dulux Group

   National Contact Centre Trainer of the Year

   Shahnaz Rustomjee, Housing New Zealand

   National Contact Centre Team Leader of the Year

   Katy Mills, Christchurch City Council

   National Contact Centre Agent of the Year

   Ellie Young, Ministry of Business, Innovation and Employment

   National Contact Centre Multimedia Agent of the Year

   Sophie Duggan, Xero Limited

   National Contact Centre WFM Professional of the Year

   Steven Russell, Housing New Zealand


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