Gartner’s latest research uncovers how enterprise companies like T-Mobile, Netflix, Nordstrom, Delta Air Lines, and more are leveraging social technologies to yield significant ROI. Get free access to the Gartner Research and learn:
- Which social metrics are indicative of social CRM business value
- The five stages of social media adoption for CRM
- Which technologies are best for enhancing customer experiences on social media
Read the research by clicking here
