Proving ROI from Social Customer Service

Gartner’s latest research uncovers how enterprise companies like T-Mobile, Netflix, Nordstrom, Delta Air Lines, and more are leveraging social technologies to yield significant ROI. Get free access to the Gartner Research and learn:

  • Which social metrics are indicative of social CRM business value
  • The five stages of social media adoption for CRM
  • Which technologies are best for enhancing customer experiences on social media 

Read the research by clicking here