In conjunction with the organisers and sponsors of the China Outsourcing conference to be held at the Zhejiang Narada Grand Hotel Hangzhou, China, Snapshotz users in China will be participating in a seminar on “Customer Service Mobility in the New Media Era”
Competition for customers is everywhere and so are the rising demands by citizens from government agencies to meet their needs. Citizens want ease of access, timely responses and needs to be met. Citizens want to agencies to match service approaches provided by organisations in the private sector!
The group will discuss trends and approaches in a multimedia environment, starting with global trends from Snapshotz users and their own approaches in China.
The rationale for having this stream within the conference is that Snapshotz is recognised as the only tool available globally that can provide a baseline and subsequent benchmarking. Very important when you want to raise standards in service, enhance customer experience and compete on a local and global scale as China (along with all other countries in the world) is seeking to achieve.