CCNNZ is proud to partner with key sponsors to deliver value to the CCNNZ membership.
For more information on what we can do for you, visit our website www.skills.org.nz
Madison has been connecting Kiwis for over 20 years and we are part of AWF Madison, New Zealand’s largest recruitment group. Madison was built on Contact Centre and Business Support recruitment. Today, we also recruit across Human Resources, Accounting & Finance, Sales & Marketing, Industrial and Executive. We offer full end-to-end recruitment solutions for temporary, permanent and contract positions across the country.
Our Contact Centre recruitment teams consist of 20 specialists across six offices nationwide. We love working with contact centres of all types and quickly adapt our style to fit. We understand that all centres are different – and so are we! Our process and approach complements the changing landscape of the industry. We get the formalities out of the way quickly so we can spend time building a partnership and getting to know you and your business.
Visit us to hear why it’s so great to be a part of the Contact Centre Industry! www.madison.co.nz
From smart analytics and omni-channel to self-service, bots and Cloud, the playing field has changed a lot in a remarkably short time. Come and talk to us about your evolving needs and find out how you can start to address these with today’s technology.
Mitel is sponsoring the CCNNZ National Contact Centre Manager of the Year Award!
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.
Mitel is #1 globally for Private Cloud, #1 UC in Europe and #2 UCaaS worldwide. We are the only communications company that spans the UC, UCaaS and Contact Centre Gartner Magic Quadrants.
Mitel was one of the first cloud technology providers to partner with Google Cloud to transform the customer experience. Previously, the companies announced they would draw upon Mitel’s deep contact centre expertise to create smarter contact centre AI solutions with Google Cloud’s AI and machine learning technologies.
For more information, go to www.mitel.com
Phoneplus is sponsoring the CCNNZ National Contact Centre Support Professional of the Year Award!
Phone Plus is an outsource Customer Contact Centre that provides a full range of functions for a variety of industries including Energy Retailers, Corporate and Infrastructure organisations.
It operates from dual sites in Albany, on Auckland’s North Shore, and in Kaikohe. This model allows Phone Plus to secure new clients via the Auckland operation, while using it’s IT technology platform to flow back into the Contact Centre in the Far North.Established in Auckland in 1993, Phone Plus was purchased on 1 August 2000 by Top Energy and then by our Director Samantha Mills on 1 April 2016.
Flare Design is sponsoring the National Contact Centre Team Leader of the Year!Flare Design are customer contact and contact centre specialists. We bring a complete end-to-end view of the impacts, pitfalls and mitigating strategies of technology implementations, change and the impact on staff. We are passionate about IVRs, Visual IVR, speech, biometrics and the people it impacts. Oh, and we really enjoy what we do!
2B Connected is sponsoring the CCNNZ National Contact Centre Agent of the Year Award (Inbound or Outbound)!2B Connected offers a range of solutions that will assist in expanding sales opportunities for your business, as well as providing exceptional customer service to your existing clients. We provide a range of channels to engage customers, including phone, web, email and social media. 2B Connected is the best call when it comes to strengthening your business.
Cogent is sponsoring the CCNNZ Contact Centre Multimedia Agent of the Year Award!
In the fast-paced world of contact centres, keeping track of agent performance and customer satisfaction is essential. Cogent with Liquid Voice can help your business enhance the customer experience during every interaction.
From transcription to omni channel recording, speech analytics to PCI Compliance, Cogent’s Liquid Voice solutions work in both traditional and IP environments and are tested and accredited by the world’s leading manufacturers of telephone systems (including Alcatel, Avaya, Cisco, Mitel, Skype for Business and NEC).
Daisee is also developing and sponsoring a topical webinar during October 2020. Watch this space for more details….
“Daisee is a world-leader in the provision of automated quality management of customer interactions, powered by AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.”
Of course we couldn’t provide high end level of support without our amazing Sponsors. If you think you can help CCNNZ with sponsorship and would like to know more, download our sponsorship document. Then, get in touch with us at firstname.lastname@example.org to talk about the opportunities that we currently have available.
We would LOVE to hear from you and tell you all about the benefits of being a sponsor.