Our Sponsors

CCNNZ is proud to partner with key sponsors  to deliver value to the CCNNZ membership.

Corporate Sponsors

Skills

At Skills, we know that it’s all about the customer experience. That’s why everything we do – whether it’s developing qualifications, or consulting with businesses on their staff development – is geared towards delivering great customer service. We give your staff the skills to give your customers a memorable experience with your brand.

For more information on what we can do for you, visit our website www.skills.org.nz

Madison

Madison has been connecting Kiwis for over 20 years and we are part of AWF Madison, New Zealand’s largest recruitment group. Madison was built on Contact Centre and Business Support recruitment. Today, we also recruit across Human Resources, Accounting & Finance, Sales & Marketing, Industrial and Executive. We offer full end-to-end recruitment solutions for temporary, permanent and contract positions across the country.

Our Contact Centre recruitment teams consist of 20 specialists across six offices nationwide. We love working with contact centres of all types and quickly adapt our style to fit. We understand that all centres are different – and so are we! Our process and approach complements the changing landscape of the industry. We get the formalities out of the way quickly so we can spend time building a partnership and getting to know you and your business.

Visit us to hear why it’s so great to be a part of the Contact Centre Industry! www.madison.co.nz

Enghouse Interactive

Enghouse (“Enj” house) is a long time sponsor of CCiNZ from when we used to be Zeacom. Now under the umbrella of international best-selling contact centre brand Enghouse Interactive, we continue to design and build our award winning contact centre solution right here in Auckland – and we successfully market it all over the world as well as NZ. We still turn to our NZ customers and friends for ideas and feedback, and we will be delighted to meet anyone interested in visiting our stand.

From smart analytics and omni-channel to self-service, bots and Cloud, the playing field has changed a lot in a remarkably short time. Come and talk to us about your evolving needs and find out how you can start to address these with today’s technology.

www.enghouseinteractive.com

Awards Sponsors

Mitel

Mitel is sponsoring the CCNNZ National Contact Centre Manager of the Year Award!

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.

Mitel is #1 globally for Private Cloud, #1 UC in Europe and #2 UCaaS worldwide. We are the only communications company that spans the UC, UCaaS and Contact Centre Gartner Magic Quadrants.

Mitel was one of the first cloud technology providers to partner with Google Cloud to transform the customer experience. Previously, the companies announced they would draw upon Mitel’s deep contact centre expertise to create smarter contact centre AI solutions with Google Cloud’s AI and machine learning technologies.

For more information, go to www.mitel.com

Phoneplus

Phoneplus is sponsoring the CCNNZ National Contact Centre Support Professional of the Year Award!

Phone Plus is an outsource Customer Contact Centre that provides a full range of functions for a variety of industries including Energy Retailers, Corporate and Infrastructure organisations.

It operates from dual sites in Albany, on Auckland’s North Shore, and in Kaikohe. This model allows Phone Plus to secure new clients via the Auckland operation, while using it’s IT technology platform to flow back into the Contact Centre in the Far North.

Established in Auckland in 1993, Phone Plus was purchased on 1 August 2000 by Top Energy and then by our Director Samantha Mills on 1 April 2016.

Flare Design

Flare Design is sponsoring the National Contact Centre Team Leader of the Year!

Flare Design are customer contact and contact centre specialists. We bring a complete end-to-end view of the impacts, pitfalls and mitigating strategies of technology implementations, change and the impact on staff. We are passionate about IVRs, Visual IVR, speech, biometrics and the people it impacts. Oh, and we really enjoy what we do!

Daisee

Daisee is sponsoring the National Contact Centre Trainer of the Year!
Daisee provides 100% cloud-based speech and sentiment analytics software that automates risk and quality management. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.

2B Connected

2B Connected is sponsoring the CCNNZ National Contact Centre Agent of the Year Award (Inbound or Outbound)!

2B Connected offers a range of solutions that will assist in expanding sales opportunities for your business, as well as providing exceptional customer service to your existing clients. We provide a range of channels to engage customers, including phone, web, email and social media. 2B Connected is the best call when it comes to strengthening your business.

Cogent

Cogent is sponsoring the CCNNZ Contact Centre Multimedia Agent of the Year Award!

In the fast-paced world of contact centres, keeping track of agent performance and customer satisfaction is essential. Cogent with Liquid Voice can help your business enhance the customer experience during every interaction.

From transcription to omni channel recording, speech analytics to PCI Compliance, Cogent’s Liquid Voice solutions work in both traditional and IP environments and are tested and accredited by the world’s leading manufacturers of telephone systems (including Alcatel, Avaya, Cisco, Mitel, Skype for Business and NEC).

Event Sponsors

Daisee

Daisee is also developing and sponsoring a topical webinar during October 2020. Watch this space for more details….

“Daisee is a world-leader in the provision of automated quality management of customer interactions, powered by AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.”

Want to be a sponsor of CCNNZ?

Of course we couldn’t provide high end level of support without our amazing Sponsors. If you think you can help CCNNZ with sponsorship and would like to know more, download our sponsorship document. Then, get in touch with us at info@ccnnz.org.nz to talk about the opportunities that we currently have available.

 


We would LOVE to hear from you and tell you all about the benefits of being a sponsor.

 

Benefits

There are many benefits associated with being a CCNNZ sponsor, including:

Positioning you and your company as knowledge-experts and leaders in your field

Brand exposure through website, newsletter and event branding

Opportunities to host CCNNZ member workshops and present best-practice

Complimentary corporate or individual membership to CCNNZ (see benefits table)

Complimentary tickets to the annual CCNNZ Conference

Complimentary exhibition space at the annual CCNNZ Conference

CCNNZ Award category sponsorship (see benefits table)

Complimentary attendance at Regional Events (see benefits table)

Opportunities to advertise and contribute to the CCNNZ newsletter

Be part of the Special Interest Groups

Complimentary listing on the CCNNZ Suppliers website page

Use of the CCNNZ logo to promote our partnership

Recognition from CCNNZ members for your superior support of the New Zealand Contact Centre industry

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