Study tour of China’s high performing Contact Centres. September 23rd – 26th 2014.

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You will also be an invitee at the International China Outsourcing conference, to be held at the Zhejiang Narada Grand Hotel Hangzhou, China.

The tour will be covering both Public Sector contact centres as well as several verticals such as banking, insurance, telecoms and automotive and other industries. Visit state of art centres and learn from senior practitioners running contact centres with seats ranging from 10,000 to 100.

As part of this your ‘tour’, you will be an invitee to the global China Outsourcing conference themed:  “Digital Times: Market without Boundary, Service without Limit”.

The venue will be the Zhejiang Narada Grand Hotel, Hangzhou (not far from Shanghai) where there will be opportunities for you to meet with peers in the industry nearly 800 of them.

The conference is sponsored by the Ministry of Commerce, PRC ‐ Ministry of Education, PRC ‐ Ministry of Science and Technology, PRC ‐ Ministry of Industry and Information Technology, PRC ‐ Zhejiang Provincial Government, China Software Industry Association 

Attendees include:  Officials from MOFCOM and other Ministries of P.R.C ‐ Domestic and Overseas industry professionals, Service Providers at Home and Abroad ‐ Industry Experts at Home and Abroad ‐ Representatives of Outsourcing Demonstration Cities and Industry Parks ‐ Media

Scale: Around 800 attendees

Language: Chinese, English and Japanese (Simultaneous Interpretation)

Estimated departure date 22nd September return 27th / 28th September. Delegates are free to travel and explore after the conference on the 26th.

Delegates are also invited to attend the Snapshotz China User Forum being held at the same venue. Please let us know of your interest in order that we can get paperwork and travel arrangements organised on or before 30th August or earlier. Note numbers are limited. 

For more information, you can contact us at info@customerservicesaudit.com  or Phone us on 09 376 2806.

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