Successfully making the leap from agent to Team Leader

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So, you want to be a Team Leader?

You have been a frontline contact centre expert for a while and you are eyeing up the vacant Team leader role just advertised.  STOP! Before you leap ahead and update your CV, take the time to consider the following

What do you think a Team Leader actually does?
Why do you think you would be a great Team Leader?
What qualities, skills and experience would you bring to the role?
To be considered for the role of Team leader, what have you done to promote your qualities skills and experience?

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