So, you want to be a Team Leader?
You have been a frontline contact centre expert for a while and you are eyeing up the vacant Team leader role just advertised. STOP! Before you leap ahead and update your CV, take the time to consider the following
• What do you think a Team Leader actually does?
• Why do you think you would be a great Team Leader?
• What qualities, skills and experience would you bring to the role?
• To be considered for the role of Team leader, what have you done to promote your qualities skills and experience?
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