The Avaya 2013 guide to collaboration trends

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Avaya’s 2013 Guidebook is the market-leading overview of the collaboration technologies and trends driving businesses of every size. Written for business and IT executives alike, the Guide features in-depth analysis and commentary from industry experts on the innovations that can help you and your organization gain and keep a competitive edge.

Topics in the Guide include:

  • Why mobile and desktop videoconferencing are the future of communications
  • How instant messaging is evolving past mere presence to awareness
  • What are the 8 best practices every contact center must follow
  • The steps you must take to secure your Unified Communications deployment

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