The ROI of Call-Backs for your Call Centre

When people think of offering a call-back instead of putting callers on hold, the first thing that comes to mind is improved customer satisfaction. But there’s another angle to this story… 

Call-backs can also yield concrete ROI through: lower abandon rate, shorter handle time, reduced telco cost and more consistent call volume.

Learn how you can build a business case for call-backs using this ROI e-book. Click here.