Top 10 Customer Service Trends for 2013

Customers are more connected and knowledgeable than ever before, shifting the balance of power in their favor. Over 50% spread the word about a bad experience, and 16% have done so using social media channels. Clearly, the impact of good or bad customer service is more amplified than ever.
The following list of customer service trends will help shape your support strategy in the coming year and beyond.

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