Weight Watchers Australia and New Zealand today announced a partnership with contactSPACE, the Cloud Contact Centre for Business, to unify its contact centre solutions across both countries. Weight Watchers provides both on-line and group coaching to ANZ and is a leading provider of Weight Loss & Healthy Lifestyle wellness programs across the region.
Weight Watchers undertook an extensive international search for the right solution. According to Belinda Dimovski, Director for Customer Experience at WW Australasia, the combination of contactSPACE’s best in class technology, and nuanced understanding of our customer-centric philosophy made contactSPACE the clear choice.
“Given the close ongoing relationship we have with our members, it’s crucial we can provide a tailored and supportive experience at every engagement’’ Dimovski explains. “contactSPACE took the time to understand our business, and demonstrated an impressive CRM, contactSPACE will produce significant efficiency gains and also serve Customer Service representatives a 360-degree view of their members’ engagement with the organisation – all to drive a better Customer Experience.
Paul Schiffner, Weight Watchers Managing Director and SVP Australasia, stated; ”Weight Watchers is a holistic lifestyle program, and as such we require a holistic view of our member interactions”. Schiffner added; ‘’As a highly capable, integrated contact management solution, contactSPACE’s offer is very compelling”.
David O’Leary, contactSPACE CEO said of the new partnership, “We love great brands! Weight Watchers is a fantastic brand which is highly focused on delivering a quality Customer Experience. At contactSPACE, we help companies achieve the highest level of experience by using our tools and thought leading methodologies to get brands closer to customers. The Weight Watchers/contactSPACE relationship ensures that Customer Experience remains a top priority into the future.”