This week, 20 previously unemployed people will embark on new careers, when they graduate from a Wellington pilot designed to provide entry level skills for roles in the New Zealand contact centre industry.
Drake Contact Centre Essentials is a training programme delivered by Drake Training. Drake are in the position of providing a unique service of training and post graduation placement due to the success of both their training and recruitment businesses.
“With our current high levels of unemployment, we’re finding that there are great people desperately searching for jobs or new careers,” says Suzanne Pratley, Drake Area Manager.
She says that contact centres are often overlooked as career options, but it is an industry that uses the latest in technology, cultivates great teamwork and invests heavily in training and development.
“The contact centre industry provides great career pathways, from entry level customer service agents through to team leader and senior management roles.”
The course is not only free for the right candidates, but also cost free for the potential employer.
Suzanne commented that this initiative is part of Drake’s commitment to the local community and to an industry we are passionate about.
It’s a move that the Contact Centre Institute of New Zealand (CCiNZ) welcomes.
“Contact centres are significant employers,” says Nadene Gavigan, chair of CCiNZ. “This pilot provides a risk-free opportunity for companies to hire new staff, ensuring the new recruit comes with the basic skills required for an entry level position.”
Gavigan says that Drake’s initiative will be popular, as recruitment is a large expense for contact centres.
The pilot has run for 5 weeks and involves intensive class training as well as practical experience in the Drake International contact centre, handling live calls.
Employers interested in meeting or hiring candidates should contact Jodie Gummer or John Afamasaga, Drake New Zealand on 04 472 6972.