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At CCiNZ we want to make sure what we are doing is what you want.  To help us plan up and coming events we would appreciate you completing our online survey.  In appreciation for completing the quick survey your name will go into the draw to win a complimentary pass to our next CCiNZ event in your area!!, don’t delay  Check it out.


Inaugural Manawatu Contact Centre Cluster And CCiNZ Combined Event – Details

Where: Palmerston North
Date: Thu Apr 18,2013
Time: 1:45 pm -4:00 pm

1.45 pm  Tea/coffee on arrival
2.00 pm – 2.10 pm Welcome/Introductions by MCC Chair, Mike Manson
2.10 pm – 2.20 pm Welcome by CCiNZ Chair, Events Committee
2.20 pm – 2.40 pm Global Takeaways for your Contact Centre in 2013 – Steve Miller, absol
2.50 pm – 3.30 pm Benchmarking: where is New Zealand heading vis-à-vis counterparts across the region and worldwide, 5 key takeaways from The New Zealand Contact Centre Benchmarking Programme 2012 – Deepak Selvaratnam
3.30 pm – 4.00 pm Roundtable discussion and Networking

Venue: Massey University, Sport and Rugby Institute Conference Room, Turitea Campus, Palmerston North

For details, see http://www.sportandrugbyinstitute.co.nz.

Plenty of parking on site.

Click here to register


Membership is affordable and provides tangible returns on your investment each year.

The Contact Centre industry is unique and complex and Contact Centre professionals need to be equipped to handle any enquiry, any situation and develop skills across a wide range of business and Contact Centre-specific competency areas – more than any other business unit needs to.

We understand – we’re Contact Centre professionals too.

CCiNZ membership is crucial for Contact Centre professionals who want to be successful in their roles and for industry suppliers who want to continually improve the products and services that their Contact Centre clients need.

Stay ahead of the game and get a competitive edge with CCiNZ membership.

CCiNZ has a large membership base with over 300 individuals from around 120 companies registered. With CCiNZ membership, you are part of a large network of Contact Centre professionals and industry suppliers across New Zealand and you have access to support, education and engagement to help you to be successful in your role.

Being a member also means that you are part of a collective who are investing in the strength and sustainability of our industry, building a valuable knowledge base and increasing the intelligence and expertise of the industry as a whole. You will also be investing in the success and credibility of New Zealand as a global Contact Centre destination.

CCiNZ is a passionate and active industry organisation. Join us and become part of strengthening our industry and ensuring New Zealand is an attractive global Contact Centre destination.

Become a member today