The white papers and research reports listed below provide information that will help you make better informed decisions.
2007 Talent Crunch
2009 World of Work Insight
2009 Why Employer Branding Matters Now
6 Best-Practice Can Do’s for Improving Performance
Borderless Workforce White Paper
China Talent Paradox
Continuous Customer Dialogs
Differentiation Through Service Excellence
Engaging-the-Total-Workforce
Generation Y NZ
NZ Generation Y client presentation Jul 06
The New Agenda for an Older Workforce
The Profit Minded Contact Centre
Top Performing Team Leaders
Twelve Ways To Keep Best Employees
Why CRM Failed The Customer
Links to Contact Centre Whitepaper Libraries on other sites
Surveys
Employment Outlook Survey Q3 09
2008 Borderless Workforce Survey National Results
