Workforce Planner – Wellington

We’re glad you’re reading this advert, because it means we will both get something we want you’ll find the job you have been looking for, with an organisation that takes your career seriously, and we’ll secure a top-rate Queue Administrator (also known as a Work Force Planner) who will make a Difference in ACC’s Business Service Centre.

Getting things done is important to us and our Queue Administrator is key to ensuring the optimum assignment of our people resources throughout the Business Service Centre. This role provides for the consistent achievement of ACC’s agreed service levels to our customers. Success means you will provide the BSC with dedicated expertise in development and improvement with respect to resourcing, workforce management functionality and call handling strategies. This role also works closely with Team Leaders and our Telephony Specialist to achieve these goals.

To be successful in this role you will ideally already have a specialised knowledge of rostering, queue management experience and an understanding of forecasting within a multi skilled Contact Centre environment. Additionally you will have previous experience in people management, strong planning and organisational skills, effective relationship management skills and strong influencing and negotiation skills.

You’ve achieved a lot in your career to date – now’s it’s time to be rewarded for your hard work. At ACC we’re big on challenge, support and opportunity, so if that’s what you’re craving, it’s time we talked. We think you’ll be very surprised just how much we have waiting for you here.

To apply for this job, please click here or go to our job site and enter the job code 17413CCI.

For any other enquiries please contact Melanie on 04 816 6787.

Applications close 21 May 2013.