Who We Are

Customer Contact Network New Zealand (CCNNZ) operates as an incorporated society, established in April 2009 by Contact Centre professionals.


To empower customer contact professionals and organisations through knowledge sharing, best-practice training, networking, and advocacy for customer engagement excellence.


Our mission is to lead industry growth and improvement by elevating customer engagement and setting high standards of excellence through education, collaboration, and advocacy.


Our vision is to be Aotearoa's leading body for customer engagement excellence, shaping the industry's future and positively impacting customer engagement.


CCNNZ members have access to valuable information, regular webinar events and other opportunities:

  • Annual CCNNZ Conference and annual CCNNZ Industry Awards

  • Competitions and special offers

  • Active discussions information and networking on LinkedIn, Facebook

  • Regular events held online or in New Zealand’s main centres

  • Partnerships with vendors, sponsors and other organisations

  • An ongoing commitment to building the CCNNZ membership base