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A big congratulations to our CCNNZ Award winners for 2021.  You have shone through in a particularly hard year and inspired many in the Customer Contact Industry.  Well done!

Click on the button below to see who our amazing winners are this year!

The 2021 Australia and New Zealand Contact Centre Industry Report

Learn more about the recent round table discussion regarding key insights from the 2021 ContactBabel Australia and New Zealand Contact Centre Industry report, including:

  • Contact centre salaries for new and experienced agents, team leaders / supervisors and contact centre management
  • Agent attrition and absence rates
  • Industry growth rates
  • Operational Benchmarking: speed to answer, call duration, first-contact resolution rate and call abandonment rate
  • Channel adoption and relative performance
  • Current and planned use of specific technologies
  • Side-by-side comparisons for Australia and New Zealand against the UK and US contact centre industries.

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