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WEBINAR

Turn ‘working from home’ into ‘thriving remotely’

Onboarding, retention, and building culture in Contact Centres while working from home

Be part of the  2022 New Zealand Customer Contact Industry Benchmarking Report

We partnered with COPC, Inc as they have been providing contact centre best practices for the last 26 years. COPC Inc. has also conducted similar research in Australia and Southeast Asia. They also created and maintain industry-accepted operational standards.

This research is designed for contact centre management and will cover key areas such as:

  • Recruitment and training
  • Work-at-home
  • Technology benchmarks
  • Customers Insights
  • Contact Centre metrics

By completing this survey, you will receive the following:

  • FREE copy of the final benchmark report and
  • DISCOUNT on your CCNNZ Annual Conference fees

CCNNZ/CRM AWARD WINNERS SHOWCASE

Did you miss out on the online Award Winners Showcase event?  You can now watch the recording from the comfort of your office!

Click on the button below to view

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Receive regular updates from the industry including upcoming events, articles of interest and special offers.  

To subscribe, simply email us with your name and we will add you to the list – media@ccnnz.org.nz

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